Related skills
data analysis kpis lean operations bpo📋 Description
- Lead and coach a production team; manage performance and HR tasks
- Monitor dashboards and KPIs; perform root-cause analyses and action plans
- Make volume-based decisions to serve customers daily
- Lead team huddles; align with Oscar's mission and motivate daily objectives
- Foster an inclusive culture aligned with Oscar's core values
- Drive continuous improvement; close gaps in operational workflows
🎯 Requirements
- 2+ years in fast-paced operations or customer service
- 2+ years direct people management experience
- 2+ years using data and metrics to drive improvements
- Experience in LEAN practices
- Strong verbal and written communication skills
- 1+ year working with BPO vendors
🎁 Benefits
- Medical, dental, and vision benefits
- Unlimited vacation program
- Annual performance bonuses
- 401(k) plan participation
- Life and disability insurance
- Paid holidays, sick time, parental leave
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!