Team Lead, Vendor Customer Service

📋 Description

• Lead a team of customer service staff to meet KPIs and goals.
• Coach and develop team members; manage performance and HR tasks.
• Monitor dashboards and drive improvements with data-driven insights.
• Make volume-based decisions to serve customers effectively.
• Lead team huddles and motivate staff to achieve daily objectives.
• Foster an inclusive culture aligned with Oscar's values.

🎯 Requirements

• 2+ years in fast-paced operations or customer service.
• 2+ years direct people management experience.
• 2+ years using data and metrics to drive improvements.
• Experience in LEAN practices.
• Strong verbal and written communication skills.
• 1+ year working with BPO vendors.

🎁 Benefits

• Unlimited vacation program.
• Medical, dental, and vision benefits.
• 11 paid holidays.
• Paid sick time.
• Paid parental leave.
• 401(k) plan participation.