Related skills
healthcare kpis lean data-driven bpo📋 Description
- Lead production team; coach performance, growth, and HR tasks.
- Drive team goals and KPIs; monitor dashboards and outcomes.
- Collaborate with stakeholders to improve workflows and efficiency.
- Report to the Manager, Member and Provider Services.
- Lead team huddles; reinforce mission, vision, and values.
- Foster an inclusive culture; drive engagement and performance.
🎯 Requirements
- 2+ years in fast-paced operations or customer service.
- 2+ years of direct people management experience.
- 2+ years using data and metrics to drive improvements.
- Experience in LEAN practices.
- Strong verbal and written communication skills.
- 1+ year working with BPO vendors.
🎁 Benefits
- Bachelor's degree.
- Healthcare or insurance experience.
- Advanced Google Suite or MS Office.
- 2+ years solving complex inquiries.
- 1+ years managing projects.
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