Related skills
javascript html scripting sql apis📋 Description
- Lead a team as a knowledge source on Adyen platform, APIs, and tech
- Manage a team collaborating with APAC/global peers to deliver merchant support
- Coach and mentor on technical problem-solving, stakeholder mgmt, career growth
- Build a team culture of ownership, collaboration, and open communication
- Define and communicate clear goals for the Support team
- Use KPIs and data to drive performance and continuous improvement
- Escalate complex merchant/operational issues balancing customer impact
- Partner with Product, Engineering, Commercial, Implementation to improve support
- Contribute to global support strategy aligned with Japan needs
- Collaborate with a local BPO for day-to-day delivery and ops
🎯 Requirements
- People leader with 3+ years building technical support teams
- Experience in customer-facing, cross-functional roles in global orgs
- Balance local Japan needs with global collaboration
- Approachable, pragmatic leader who empowers teams to own work
- Strong problem-solving and ability to improve processes
- Comfortable as escalation point for varied tech support challenges
- Affinity for internet tech and APIs/SQL/HTML/JavaScript
- Payments/Fintech exp not required; curiosity for the space
- Strong written and spoken Japanese and English communication
- Willing to travel occasionally
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