Related skills
javascript html java scripting sql📋 Description
- Lead a merchant-focused Technical Support team.
- Serve as the initial contact for Adyen's global merchants.
- Collaborate with tech, commercial, and operations teams.
- Operate 24/7 follow-the-sun support across time zones.
- Define objectives for the Support team and track KPIs.
- Handle merchant and senior management escalations.
🎯 Requirements
- 3+ years leading technical support teams.
- Experience leading geographically distributed teams.
- Innovative with strong problem solving and processes.
- Escalation point for varied technical support requests.
- Balance commercial requests with the global tech strategy.
- Affinity with internet technologies; know SQL/HTML/JavaScript/PHP/Java; APIs.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!