Related skills
http mysql voip https apis📋 Description
- Demonstrate deep subject matter expertise in core technologies and another specialty.
- Provide advanced tech support via phone, chat, and email; analyze logs to root cause.
- Mentor colleagues on communication, troubleshooting, process, and product knowledge.
- Improve procedures to increase efficiency and effectiveness.
- Ensure cases progress against SLA and drive timely resolutions.
- Provide root-cause corrections to prevent recurrence and coach peers.
🎯 Requirements
- 7+ years in technical customer service roles.
- 3+ years with SaaS, telecom, contact centre tech, networking (VOIP, SIP).
- Strong knowledge of TCP/IP, HTTP(S), APIs, SFTP, and scripting.
- Experience with relational databases (MSSQL, Oracle, MySQL).
- Bachelor's degree in CS, BIS, Networking or equivalent.
- Excellent written and verbal communication; assertive and clear.
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