Team Lead, Team and Provider Services

📋 Description

• Hire and manage a team with performance management, growth, and HR tasks.
• Monitor dashboards, KPIs, root-cause analysis, and action plans.
• Understand daily work and make volume-based decisions to serve customers.
• Lead team huddles and connect colleagues to Oscar's mission, vision, and values.
• Be a culture carrier and foster an inclusive, values-aligned culture.
• Lead continuous improvement of production workflows and close gaps.

🎯 Requirements

• 2+ years in fast-paced operations or customer service.
• 2+ years of direct people management.
• 2+ years using data and metrics to drive improvements.
• Experience in LEAN practices.
• 1+ year working with BPO vendors.
• Experience working with teams in multiple locations and multiple disciplines.

🎁 Benefits

• Medical, dental, and vision benefits.
• 11 paid holidays and paid sick time.
• Paid parental leave.
• 401(k) plan participation.
• Life and disability insurance; paid wellness time and reimbursements.
• Unlimited vacation program and annual performance bonuses.