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data analysis jira leadership root cause analysis gsuite📋 Description
- Lead a team to deliver outcomes tracked by KPIs (SLA, AHT, CRS, RCR).
- Provide coaching and mentorship for a world-class customer experience.
- Own the customer experience across chat, phone, and email.
- Refine processes and implement solutions to improve efficiency.
- Collaborate cross-functionally to drive continuous improvement.
- Analyze performance data and present insights to senior leadership.
🎯 Requirements
- 3+ years experience in customer support.
- 2+ years leading others and coaching.
- Flexible schedule; willing to work non-traditional hours.
- Experience in JIRA and Mode is a plus.
- Comfortable working in GSuite.
- Bachelor's degree a plus; not required.
🎁 Benefits
- Medical, dental, and vision insurance.
- Mental health benefits.
- Family building benefits.
- Child care and pet benefits.
- 401(k) retirement plan.
- Paid time off and holidays.
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