Related skills
data analysis jira gsuite mode📋 Description
- Lead the team to deliver results using KPIs like SLA, AHT, CRS, RCR.
- Provide coaching and mentorship to associates in a fast-paced environment.
- Own the customer experience across chat, phone, and email.
- Refine practices and implement solutions to improve efficiency.
- Benchmark best practices, analyze data, and implement improvements.
- Maintain leadership presence and collaborate with Lyft Leadership Team.
🎯 Requirements
- Bachelor's degree a plus, but not required.
- 3+ years experience in customer support.
- 2+ years experience leading others and coaching.
- Comfortable working in GSuite.
- Experience in JIRA and Mode is a plus.
- Flexible schedule; willing to work non-traditional hours, weekends and holidays.
🎁 Benefits
- Great medical, dental, and vision insurance options.
- Mental health benefits.
- Family building benefits.
- 401(k) plan to help save for your future.
- 18 weeks of paid parental leave. Eligible for all parents.
- Subsidized commuter benefits.
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