Related skills
customer success sql change management api leadership📋 Description
- Drive strategic expansion of Pigment’s Success Advisory for enterprise customers.
- Lead a team delivering high-impact technical and change-management guidance.
- Define and execute the AMER strategy for Success Advisory.
- Oversee design and delivery of Pigment Success Plans in AMER.
- Establish operational frameworks and KPIs to optimize service delivery.
- Collaborate with Product, R&D, PS, CS and GTM on roadmap and upsell.
🎯 Requirements
- 8+ years in customer-facing roles, with Enterprise SaaS experience.
- 2+ years building and leading a team.
- Strategic thinker in fast-paced startup environments.
- Strong operational and technical skills: EPM, Solution Architecture, SQL, API.
- Exceptional communication and cross-functional collaboration.
- Data-driven approach to strategy and optimization.
🎁 Benefits
- Visionary leader aligning technical solutions with business outcomes.
- Design and scale innovative success programs delivering measurable impact.
- Deep understanding of customer success, tech advisory, and enterprise needs.
- Collaborative and inspiring team leader.
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