Related skills
crm looker salesforce tableau bi📋 Description
- Lead and coach a team of Scaled CSMs with clear performance metrics.
- Own a strategic book of business; drive retention and ROI.
- Deliver adoption, retention, and ROI across customers.
- Manage operations: playbooks, campaigns, dashboards, data hygiene.
- Partner with RevOps, Marketing, Product on tools and programs.
- Represent CS in cross-functional leadership discussions.
🎯 Requirements
- 5-7 years in Customer Success, Account Management, or Strategic Consulting in SaaS/MarTech.
- Proven portfolio management with high retention and outcomes.
- Experience mentoring/leading a team; strong coaching skills.
- Deep understanding of lifecycle management, renewal strategy, adoption.
- Data-driven; proficient with BI tools, CRM, and CS platforms (Salesforce, Catalyst, Looker, Tableau).
- Excellent communication and stakeholder management.
🎁 Benefits
- Growth-focused, global team with development opportunities.
- DEI commitments and inclusive culture.
- G2 Gives philanthropic program and community involvement.
- Leadership development and cross-functional collaboration.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Business & Management Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!