Related skills
fraud detection tools team leadership operations fraud operations management📋 Description
- Act as a player-coach, supporting Risk/Partner Risk Operations staff.
- Lead investigations of merchant accounts to mitigate fraud and policy risks.
- Set clear goals and provide mentorship to ensure team success.
- Manage capacity, scheduling, and work allocation across the team.
- Identify process improvements to scale operations and improve user experience.
- Drive KPIs and report progress to stakeholders.
🎯 Requirements
- Experience leading operations teams and managing performance.
- Experience mentoring others and providing constructive feedback.
- Experience delivering weekly and monthly business metrics and reporting.
- Subject matter expert in Risk Operations.
- Knowledge of risk reviews, policy/compliance operations, and fraud-detection tools.
- Excellent English written and verbal communication.
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