Related skills
project management jira coaching customer experience team leadership📋 Description
- Lead and develop a US-based PM team delivering B2B orders.
- Drive KPIs (OTD, QA, Response) with action plans; address underperformance.
- Build a culture of ownership through coaching and reviews.
- Collaborate cross-functionally with product, logistics, and marketing.
- Lead initiatives to elevate the customer journey and retention.
- Hire, onboard, and train to align with Quince values.
🎯 Requirements
- Proven remote-team leadership in fast-paced digital environments.
- Strong coaching, performance reviews, hiring and onboarding.
- Data-driven decision making; translate insights to action; KPIs.
- Cross-functional collaboration with product, logistics, marketing.
- Customer-focused with ability to improve journey and retention.
- Familiarity with JIRA or similar tools and client-facing comms.
🎁 Benefits
- Remote-friendly work environment for US-based team.
- Commitment to social and environmental responsibility.
- Growth opportunities in a rapidly scaling company.
- Equal opportunity employer with inclusive hiring.
- Reasonable accommodations for applicants with disabilities.
- Values-driven culture focused on customer impact.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!