Related skills
customer service process improvement onboarding performance management team leadership📋 Description
- Be the direct point-of-contact for team inquiries; resolve escalated issues.
- Manage team performance with motivation, feedback, and coaching.
- Monitor daily workflows to meet goals and stay compliant.
- Manage relationships with external partners/organizations.
- Lead process improvements by identifying workflow opportunities.
- Disseminate information and training from senior management to the team.
🎯 Requirements
- Experience managing a group or team of employees.
- Leadership, mentoring, and development skills.
- Experience with performance management.
- Proficiency in the Intake process and FreedomCare systems.
- Self-motivated with a drive to exceed targets.
- Excellent communication, critical thinking and organization.
🎁 Benefits
- Competitive compensation and benefits package.
- Opportunities for ongoing learning and career growth.
- A workplace where your voice matters and you can make a meaningful impact.
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