Related skills
customer service onboarding performance management team leadership training📋 Description
- Direct point-of-contact for team inquiries and escalations.
- Motivate and assess 8 intake specialists for performance.
- Monitor daily workflows to meet goals and ensure compliance.
- Manage relationships with external partners.
- Identify process improvements in systems and workflows.
- Disseminate information from senior management to reports.
🎯 Requirements
- Experience supervising a team.
- Mentoring and developing employees.
- Performance management experience.
- Proficiency in Intake process and systems.
- Self-motivated with strong time management.
- Bilingual Spanish preferred.
🎁 Benefits
- Competitive benefits package.
- Medical benefits and retirement plans.
- Wellness programs and learning opportunities.
- Inclusive, diverse workplace.
- Opportunities for career growth.
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