Related skills
team management customer service process improvement leadership healthcare📋 Description
- Lead a team of Intake Specialists to deliver patient and caregiver-focused service.
- Mentor and coach team members to provide exceptional customer service.
- Serve as the direct point-of-contact for team inquiries and resolve escalated issues.
- Monitor daily workflows to ensure performance goals and compliance with policies.
- Identify opportunities to improve intake processes and workflows.
- Train and onboard team members, with ongoing development and training support.
🎯 Requirements
- Experience supervising or leading a group of employees.
- Exceptional leadership, mentoring and employee development skills.
- Strong communication, critical thinking and organizational abilities.
- Proven ability to motivate a team to meet or exceed case management targets or metrics.
- Familiarity with FreedomCare's Intake process and systems (or quickly learn).
- Self-motivated with a drive to exceed open case targets and metrics.
🎁 Benefits
- Medical benefits
- Retirement plans
- Wellness programs
- Company events and team-building activities
- Ongoing learning and development opportunities
- Inclusive, diverse workplace
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