Team Lead of Care Management, Health Homes (Rochester, New York / Field-Based)

📋 Description

• Direct people leader for Care Managers; provide day-to-day guidance and coaching.
• Manage escalated or complex patient and operational issues.
• Carry a reduced caseload; reinforce documentation quality, compliance, and service standards.
• Oversee Health Home Care Management operations; ensure high-quality, compliant services.
• Audit patient interactions, charts, and assessments for accuracy and NYS compliance.
• Lead onboarding, training, and ongoing development of Care Managers.

🎯 Requirements

• Master’s degree in Social Work.
• 3+ years Health Home Care Management experience.
• 3+ years supervisory experience leading clinicians/CMs.
• Strong knowledge of Health Home NYS requirements and Lead policies.
• Leadership, coaching, and performance management skills.
• Travel to field sites and respond to escalations.
• Proficiency with Netsmart, Foothold, Salesforce, UAS-NY.
• Bilingual Spanish preferred.

🎁 Benefits

• Competitive compensation package.
• Medical benefits and retirement plans.
• Wellness programs and ongoing learning opportunities.
• Fun company events; growth-focused environment.
• Equal opportunity employer; inclusive culture.