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data analysis people management dashboards kpis lean📋 Description
- Hire and manage a team; oversee performance, growth, and HR tasks
- Monitor outcomes, dashboards, and KPIs; perform root-cause analysis and action plans
- Make volume-based decisions to serve customers based on daily work
- Lead team huddles; align staff with Oscar's mission, values, and objectives
- Foster inclusive, values-driven culture and engagement
- Lead continuous improvement for a high-performing production team
🎯 Requirements
- 2+ years experience in a fast-paced operations or customer service environment
- 2+ years direct people management experience
- 2+ years experience using data and metrics to drive improvements
- Experience in LEAN practices
- Strong verbal and written communication skills
- Experience working with teams in multiple locations and multiple disciplines
🎁 Benefits
- Medical, dental, and vision benefits
- 11 paid holidays, paid sick time, and parental leave
- 401(k) plan participation
- Life and disability insurance
- Paid wellness time and reimbursements
- Unlimited vacation program and annual performance bonuses
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