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data analysis vendor management cross-functional collaboration kpis lean📋 Description
- Lead production team workflows; drive KPIs; coach staff.
- Hire and manage a team; performance mgmt & HR tasks.
- Monitor dashboards and KPIs; root-cause analyses; action plans.
- Lead team huddles; align with mission/values; motivate daily goals.
- Be a culture carrier; foster inclusive culture aligned with Oscar values.
- Bonus points: Bachelor's degree; healthcare exp; advanced Office.
🎯 Requirements
- 2+ years in fast-paced operations or customer service.
- 2+ years direct people management experience.
- 2+ years using data and metrics to drive improvements.
- Experience in LEAN practices.
- 1+ year working with BPO vendors.
- Experience working with teams in multiple locations and disciplines.
🎁 Benefits
- Medical, dental, vision benefits
- 11 paid holidays
- Paid sick time
- Paid parental leave
- 401(k) plan participation
- Unlimited vacation program
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