Team Lead, Member and Provider Services

📋 Description

• Hire and manage a team with performance management and HR tasks
• Monitor dashboards and KPIs; conduct root-cause analyses and actions
• Understand daily work; make volume-based decisions to serve customers
• Lead team huddles; connect colleagues to mission and values; motivate
• Be a culture carrier; foster inclusive culture aligned with values
• Lead continuous improvement for a high-performing production team

🎯 Requirements

• 2+ years experience in a fast-paced operations or customer service environment
• 2+ years direct people management experience
• 2+ years experience using data and metrics to drive improvements
• Experience in LEAN practices
• Strong verbal and written communication skills
• 1+ year working with BPO vendors

🎁 Benefits

• Base pay: $55,890 - $73,355 per year
• Medical, dental, and vision benefits
• 11 paid holidays and paid sick time
• Paid parental leave and 401(k) plan participation
• Life and disability insurance
• Unlimited vacation program and annual performance bonuses