Related skills
saas enterprise software jira managed services client success📋 Description
- Utilize the Ontic Platform to support enterprise clients.
- Configure, maintain, and support custom enterprise solutions.
- Serve as subject-matter expert on platform functionality and config management.
- Lead, coach, and mentor Managed Services Specialists.
- Balance individual contribution with team leadership responsibilities.
- Promote knowledge sharing, documentation, and standardization of workflows.
🎯 Requirements
- Prior experience as a Managed Services Specialist or similar SaaS role.
- Demonstrated leadership, team lead or mentoring experience.
- Bachelor's degree or equivalent professional experience.
- 2-3 years SaaS experience with at least 1 year in configuration/management.
- Strong understanding of enterprise client support, implementation, and success.
- Excellent written and verbal communication skills.
- Strong organizational skills and ability to manage multiple priorities.
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