Related skills
cross-functional collaboration leadership mailbox_providers deliverability_expertise blocklist_operators📋 Description
- Lead regional deliverability experts to improve client outcomes.
- Manage a small customer portfolio under Deliverability Services entitlement.
- Interface with prospects and customers to build trust with deliverability expertise.
- Escalation point for regional deliverability issues to increase value and retention.
- Lead strategic deliverability planning for high-visibility brands on Braze infrastructure.
- Collaborate with CS, Technical Support, Sales, and Growth to improve processes.
🎯 Requirements
- Experience coaching deliverability consultants to improve team culture and retention.
- Deep knowledge of email deliverability concepts and best practices.
- Consultative approach to issue analysis, root cause, and high client satisfaction.
- Familiarity coordinating with mailbox providers, blocklists, and filtering companies.
- Proven ability to drive process optimization and scale operations.
- Excellent communication across multiple stakeholders.
🎁 Benefits
- Competitive compensation including equity.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Medical, dental, vision, life, and disability coverage.
- Fertility benefits and equal parental leave.
- Professional development with learning stipend and career pathing.
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