Related skills
stakeholder management process optimization cross-functional collaboration email deliverability root cause analysis📋 Description
- Provide advanced deliverability support to customers and internal teams.
- Manage a small portfolio of assigned customers with a Deliverability Services entitlement.
- Lead and develop a region-based deliverability consultant team.
- Build strong relationships with prospects and customers using deliverability expertise.
- Serve as escalation point to support customers and boost retention.
- Lead strategic deliverability planning for high-touch brands.
🎯 Requirements
- Coaching/mentoring deliverability consultants to boost team culture.
- Deep understanding of email deliverability concepts and best practices.
- Consultative approach to issue analysis and root cause identification.
- Coordinate with mailbox providers, blocklist operators, and filters.
- Proven experience driving process optimization to increase efficiency and scalability.
- Excellent communication skills to influence multiple stakeholders.
🎁 Benefits
- Competitive compensation with potential equity.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Comprehensive health plans including medical, dental, vision, life, and disability.
- Family benefits including fertility support and parental leave.
- Professional development with an annual learning stipend.
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