Related skills
team management customer success process optimization cross-functional collaboration leadership📋 Description
- Provide advanced deliverability support to customers and internal teams.
- Manage a small portfolio of customers with Deliverability Services.
- Lead and grow a region-based deliverability consulting team.
- Interface with prospects and customers to build trust via deliverability expertise.
- Act as escalation point for regional team to resolve deliverability issues.
- Lead strategic deliverability planning for high-touch brands on Braze email infrastructure.
🎯 Requirements
- Experience coaching deliverability consultants to boost team culture and retention.
- Strong understanding of email deliverability concepts and best practices.
- Consultative approach to issue analysis, root cause ID, and client satisfaction.
- Familiar with coordinating with mailbox providers and blocklist operators.
- Proven experience optimizing processes for efficiency and scalability.
- Excellent communication to influence multiple stakeholders.
🎁 Benefits
- Hybrid work options and flexible schedules.
- Medical, dental, vision, life, and disability coverage.
- Retirement plan and Employee Stock Purchase Plan.
- Flexible paid time off.
- Fertility benefits and equal paid parental leave.
- Annual learning stipend and career development programs.
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