Team Lead, Email Deliverability

📋 Description

• Provide advanced deliverability support to customers and internal teams.
• Manage a small portfolio of assigned customers with Deliverability Services Consulting.
• Lead and grow a region-based deliverability consulting team.
• Interact with prospects and customers, sharing deliverability expertise and leadership.
• Escalate regional deliverability issues to increase value and retention.
• Help plan long-term deliverability strategy for high-visibility brands on Braze.

🎯 Requirements

• Experience coaching or mentoring email deliverability consultants to influence team culture and retention.
• Very strong understanding of the email deliverability space, including technical concepts and best practice deliverability strategies.
• A well-demonstrated, consultative approach to deliverability issue analysis, root cause identification, and high client satisfaction throughout issue support.
• High familiarity coordinating with mailbox providers, blocklist operators, and filtering companies to understand the evolving email landscape.
• Proven experience identifying and implementing process optimization to increase efficiency, reduce time-to-market and support scalability.
• Excellent communication skills, able to work with, influence, and align with multiple stakeholders.

🎁 Benefits

• Competitive pay, equity included.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Medical, dental, vision, life, and disability coverage.
• Fertility benefits and equal paid parental leave.
• Professional development with a yearly learning stipend.