Related skills
hubspot looker salesforce tableau power bi📋 Description
- Lead and develop a team of 4-8 CSMs across Brazil.
- Hire, onboard, coach, and retain top talent with clear plans.
- Drive retention, activation, adoption, engagement, and expansion.
- Own metrics: GRR, NRR, churn, health, and satisfaction.
- Coach on strategic account planning and stakeholder mgmt.
- Build scalable playbooks for onboarding and growth.
🎯 Requirements
- 8+ years in Customer Success or related roles.
- 3+ years leading CS/AM teams in high-growth.
- Proven retention, expansion, and revenue growth.
- Experience managing SMB & Mid-Market portfolios.
- Strong coaching, people mgmt, talent development.
- Data-driven with health metrics and forecasting.
- Fluent in English; executive-level communication.
- Hands-on with Salesforce, Gainsight, HubSpot, Totango; BI tools.
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