Oversee Customer Service Ops and monitor CSAT, productivity, and response speed.
Ensure high-quality service and adherence to processes.
Work cross-functionally with stakeholders and support teams.
Participate in recruitment activities (screening/interviews).
Day-to-day: ensure smooth ops, report incidents, monitor KPIs.

🎯 Requirements

Bachelor’s degree or 3+ years leading a call center team.
Experience leading large (>15) diverse teams.
Experience hiring, training, coaching, and people management.
Strong planning, interpersonal, and detail-oriented, process-driven.
Team player; cross-functional and able to lead complex initiatives.
Fluent in English; other languages a plus.

🎁 Benefits

Hybrid work environment available.
Competitive remuneration package.
Growth and promotion opportunities with mentoring and training.
Employee recognition and appreciation program.
Multinational working environment across offices/time zones.

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