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customer support data analysis business intelligence intercom ai📋 Description
- Own day-to-day team operations, priorities, and resolutions.
- Lead, mentor, and develop the team via regular 1:1s and growth conversations.
- Act as escalation point for complex issues, coordinating with cross-functional teams.
- Drive operational excellence with process improvements, automation, and AI workflows.
- Monitor and analyze team performance and trends to inform decisions.
- Partner with Product, Engineering, Sales, and Account Management to improve the customer experience.
🎯 Requirements
- Leadership/mentorship in a technical customer support team.
- Navigate complex technical products, integrations, and data issues.
- Experience with BI tools, data analysis, or technical integrations.
- Strong analytical mindset with data-driven decision making.
- Drive process improvements using automation or AI.
- Excellent communication and cross-functional collaboration.
🎁 Benefits
- Impactful work shaping products used by 85,000+ users worldwide.
- Competitive compensation maintained to value your work.
- Flexible work from home or at global offices.
- Flexible time off to manage work-life balance.
- 401k matching: up to 4%.
- Health insurance with company contribution to base plan.
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