Related skills
process improvement cross-functional collaboration team leadership social media management data-driven📋 Description
- Lead and develop a high-performing Customer Care team
- Monitor metrics and drive CSAT and NPS improvements
- Refine processes, workflows, and tools
- Oversee social media support and escalate issues
- Proactively identify gaps and drive CX improvements
🎯 Requirements
- Proven track record leading Customer Support teams in high-volume environments
- Own domain performance, strategy and outcomes
- Hands-on, proactive leader with problem-solving mindset
- Thrives in fast-paced, changing environments
- Strong communicator and collaborator to raise CX
🎁 Benefits
- Hybrid model: onsite + remote; 25 days/year to work from anywhere
- Competitive compensation incl. stock options
- OpenUP mental wellbeing resources
- 3 extra days off in 2026
- Unlimited Udemy courses
- Partner perks worldwide
- 8 weeks gender-neutral new parent leave
- Budget for home workspace setup
- Free onsite meals in select offices
- Company events and Bitpanda pride
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