Related skills
communication documentation customer service coaching policy development📋 Description
- Oversee customer service staff activities and provide performance feedback.
- Strategize and monitor daily customer service operations.
- Assist staff with duties as needed.
- Train staff on customer service and policies.
- Monitor and authenticate returns, exchanges, and voids.
- Investigate and resolve customer service complaints.
🎯 Requirements
- Bachelor's or Master's in business administration/management.
- Up to 3 years in customer service; at least 1 year as supervisor.
- Strong leadership to direct customer experience teams.
- Excellent communication to identify and fulfill needs.
- Strong customer service skills for positive experiences.
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