Related skills
customer service coaching performance management policy development team leadership📋 Description
- Oversee customer service staff activities and provide feedback.
- Strategize and monitor daily customer service operations.
- Assist staff with duties as needed.
- Train staff on customer service and company policies.
- Monitor and authenticate returns, exchanges, and voids.
- Investigate and resolve customer service complaints.
🎯 Requirements
- Bachelor’s or Master’s in business administration or related.
- Up to 3 years in customer service; at least 1 year as supervisor.
- Leadership: coordinate activities to ensure high-quality service.
- Communication: interact with clients to identify requirements.
- Customer service skills: courteously interact to ensure positive experience.
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