Related skills
communication data analysis compliance leadership field_recovery📋 Description
- Lead a team of collection agents to hit daily and monthly targets.
- Drive data-driven recovery strategies to protect portfolio health.
- Monitor metrics and turn data into action to improve outcomes.
- Oversee skip tracing and field recovery to reach the right people.
- Coach and audit calls to keep interactions professional.
- Ensure compliance and governance in every interaction.
🎯 Requirements
- 5+ years in collections with at least 3 years leading a team.
- Proven track record of hitting targets in high-volume outbound dialer environments.
- Deep experience monitoring loan performance including NPL levels, roll rates, and cure rates.
- Practical experience with skip tracing and escalation strategies.
- Experience managing third-party debt collection agencies is a plus.
- Strong communication, coaching, and problem-solving skills.
🎁 Benefits
- Culture: people-first environment and collaboration.
- Learning: ongoing training and internal talks.
- Compensation: salary, pension, health insurance, annual bonus.
- Work-life: supportive atmosphere and growth opportunities.
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