Related skills
quality assurance customer service leadership training escalation management📋 Description
- Answer calls and emails about billing issues and account status.
- Support floor with elevated tasks; collaborate with management.
- Assess new hire performance and set expectations.
- Share knowledge to boost team performance and best practices.
- Reinforce QA results and provide real time coaching.
- Resolve escalations with rapport and creative solutions.
🎯 Requirements
- Strong written and verbal communication.
- Ability to multi task in a fast paced environment.
- Experience in collections or customer support preferred.
- Analytical and problem solving skills.
- Willingness to go above and beyond for the team.
- Leadership or coaching experience preferred.
🎁 Benefits
- Competitive salary and stock option plan.
- 100% paid medical, dental, and vision insurance.
- Competitive 401(k) program.
- Flexible PTO.
- Paid parental leave.
- Professional growth opportunities.
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