Related skills
kpi payments fintech customer service leadership📋 Description
- Lead and mentor the Business Support team during late shifts
- Scale Lisbon operations from early stages to a high-performing unit
- Collaborate with Netherlands teams to improve processes
- Shape after-hours work routines (Lisbon time) for Europe
- Maintain KPI and SLA oversight for extended hours
- Ensure service remains high-standard across Europe
🎯 Requirements
- 1-3 years in a management or leadership role
- Fast-paced fintech or payments experience
- Track record managing performance via KPIs and SLAs
- Strong operational and data analysis skills
- Excellent communication across teams and stakeholders
- Fluent in English
🎁 Benefits
- Growth opportunities and internal progression
- Regular feedback and performance reviews
- Transparent salary reviews and progression
- Supportive, high-performing team culture
- Opportunities to work with AI initiatives
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