Related skills
data analysis compliance quality assurance agile google workspace📋 Description
- Own day-to-day execution of the Japan HAPI reservations program
- Lead and coordinate Japan HAPI contractors; workload balancing
- Monitor workflows and schedule updates; ensure accuracy and timeliness
- Oversee QA: audits, spot checks, trend reviews, improvements
- Identify, prevent, and resolve ops issues; manage escalations
- Collaborate with Business Ops leadership and cross-functional partners
🎯 Requirements
- Bachelor’s degree or equivalent experience
- 4+ years in program/partner/business operations
- Leadership of day-to-day ops and contractor/vendor oversight
- Fluency in Japanese and English (written and spoken)
- Strong cross-cultural communication across teams/functions
- PM/Agile certification a plus
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