Related skills
analytics salesforce revenue operations renewals stripe📋 Description
- Lead and mentor Account Advocates on renewals, churn, and negotiations.
- Partner with Support, Finance, Sales, CS, and Product to improve billing.
- Develop repeatable playbooks to boost efficiency and outcomes.
- Monitor metrics like renewal rate, CSAT, and churn reasons.
- Coach teams on negotiation, empathy, and policy adherence.
- Oversee high-touch renewals to protect revenue.
🎯 Requirements
- 3+ years in a SaaS customer-facing role, with 1+ year in leadership.
- Proven success in retention, objection handling, or renewals.
- Strong analytical mindset; data-driven coaching and decisions.
- Excellent English fluency, able to simplify complex topics.
- Balance empathy with policy and financial considerations.
- Experience making judgment calls on refunds, credits, or contract nuances.
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