Team Director, Customer Success and Renewals

📋 Description

• Lead Customer Success and Renewals to optimize post-sale experience.
• Drive retention and expansion to maximize GRR and NRR.
• Build and coach high-performing CSM and Renewals teams.
• Develop renewal and expansion strategies with key customers.
• Monitor health scores and mitigate churn risks.
• Collaborate cross-functionally with Sales, Marketing, and Product.

🎯 Requirements

• SaaS or cloud industry experience in customer success or sales leadership (10+ yrs preferred).
• 5+ years people management, including manager-level experience.
• Strong communication with C-suite executives and business partners.
• Data-driven decision making and forecasting capability.
• Proficiency in Salesforce and other CRM tools; cross-functional work.
• Japanese and English business proficiency preferred.