Related skills
data analysis jira training mode📋 Description
- Identify gaps in content and processes; drive improvements.
- Lead change management to enhance customer experience.
- Conduct quality audits and live ticket reviews; identify improvements.
- Drive closed-loop feedback from multiple sources and data.
- Attend SCC quality calibrations and complete agent audits.
- Support onboarding and ongoing coaching of associates.
🎯 Requirements
- 3+ years in customer support or related field.
- Strong data analysis skills to drive decisions.
- Clear written communication and strong presentation skills.
- Flexible schedule; non-traditional hours, weekends.
- Comfortable in a fast-paced environment with ambiguity.
- Experience with web-based support tools; JIRA and Mode a plus.
🎁 Benefits
- Medical, dental, and vision insurance options.
- Mental health benefits.
- Family building benefits.
- 401(k) plan with company match.
- Paid time off and parental leave.
- Subsidized commuter benefits and Lyft credits.
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