Tax Support Specialist

📋 Description

• Own a portfolio of federal, state, and local tax agencies end-to-end.
• Act as the direct contact with agencies by phone and email.
• Provide partners with clear, honest updates on notices.
• Balance and reconcile tax accounts across agencies.
• Manage a queue of tax issues across your agencies.
• Spot patterns and escalate to fix systemic issues.

🎯 Requirements

• 3–5 years in payroll tax, tax operations, or notice resolution.
• Comfortable speaking with agencies and partners on the phone.
• Experience with IRS/SSA, state and local agencies.
• Organized and methodical; handle multiple agencies.
• Solve first, escalate thoughtfully, own outcomes.
• Curiosity for edge cases; puzzles in notices.

🎁 Benefits

• Medical, dental, and vision coverage for full-time staff.
• Stock options and 401(k) plan.
• Flexible PTO, sick leave, and 16 weeks parental leave.
• Flexible return-to-work arrangements.
• Home internet and mobile stipend.