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Full time
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data analysis chatbot customer service zendesk product collaboration📋 Description
- Manage and grow Tier 1/2 Product and Technical Support teams via email.
- Own the Support product: Help Center, knowledge base, and chat bot.
- Work with Technical Solutions to improve Technical Support resolution rate.
- Partner with Tax Ops (Filing, Registrations) to boost Tier 1 ownership.
- Lead cross-functional initiatives to improve in-product Customer Support.
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