Related skills
salesforce android linux windows jira📋 Description
- Diagnose and resolve hardware/software issues across Mac, Windows, iOS, Android, Linux.
- Troubleshoot platform access, login, 2FA, and connectivity issues.
- Resolve network problems, VPN configurations, firewall settings, and ISP conflicts.
- Assist with software installation, updates, and version compatibility.
- Troubleshoot display issues, multi-monitor setups, data feeds, and order-entry errors.
- Document interactions in Salesforce and escalate to Engineering when needed.
🎯 Requirements
- 1-3 years in customer service, support, help desk, or technical support role.
- Experience supporting users across Mac, Windows, iOS, Android, Linux.
- Familiarity with ticketing systems (JIRA, Salesforce, Confluence) preferred.
- Financial services or trading platform experience a plus but not required.
- Genuine curiosity and drive to learn about financial services.
🎁 Benefits
- Performance bonuses
- Stock purchase options
- 401k plan
- Medical/dental/vision benefits
- 20 paid vacation days + birthday day
- 10 paid sick days
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