Company Name:

tastytrade

Role:
Product Support Specialist –Open API

Location:
Chicago, IL - Hybrid (3 days/week in office)

Our Product Team manages the portfolio of features and enhancements that powertastytrade, guiding each initiative frominitialconcept through discovery, build, deployment, and continuous improvement.

As a Product Support Specialist for Open API,you'llserve as the critical bridgefor our Open API customers, providing technical support for our public API while gathering insights that directly shape our roadmap.You'lldevelop deepexpertisein RESTful APIs, OAuth authentication, and trading workflows, partnering with Engineering and Product teams to ensure our API delivers an exceptional developer experience.

WhatYou'llDo:

Deliver exceptional API technical support:

Manage the Open API support inbox, triaging and resolving developer inquiries with aggressive same-day and 2 business day resolution expectations
Debug complex API integration issues including authentication flows, WebSocket connections, request/response formatting, and rate limiting challenges
Reproduce bugs in local development environments, create minimal reproducible examples, and document technical issues for Engineering escalation
Coordinate regular touchpoints with Product Manager and Engineering Manager to resolve advanced technical questions andfacilitateknowledge transfer
Monitor developer communities (Reddit, Discord, forums, GitHub) to proactively address questions and emerging issues

Build comprehensive knowledge resources:

Create andmaintaininternal canned responses in Salesforce for common API questions, including code snippets and troubleshooting workflows
Develop external customer-facing FAQs, integration guides, and code examples on the developer portal
Build andmaintainthetastyworks-public-apiPostman collection with working examples for all instrument types, order types, and complex trading strategies
Create sample integration code in multiple languagesdemonstratingauthentication, order placement, market data streaming, and error handling
Identifygaps in public API documentation each quarter and contribute directly to documentation improvements with technical accuracy

Gather and synthesize developer feedback:

Aggregate feedback from support tickets, community forums, and direct developer interactions toidentifypatterns in pain points and feature requests
Analyze API usage patterns, error logs, and integration challenges to surface systemic issues and enhancement opportunities
Transform developer insights into actionable product recommendations with technical specifications that enhance API functionality
Collaborate with Product Managers to prioritize feature requests and bug fixes based on developer impact
Track enhancement requests andmonitorresolution progress, providing technical context to stakeholders

WhoYou Are:

Bachelor's degree in Computer Science, Software Engineering, or related technical field, or equivalent practical experience
Experience in technical support, API support, developer relations, or software engineering roles
Strong understanding of RESTful API architecture, HTTP/HTTPS protocols, authentication methods (OAuth 2.0, session tokens), and WebSocket connections
Experience with API testing tools (Postman, curl, Insomnia) and ability to craft complex API requests, troubleshoot responses, andvalidatepayloads
Familiarity with version control (Git), API documentation tools, and development workflows
Understanding of basic trading concepts (order types, instrument types, market mechanics) ordemonstratedability to quickly learn domain-specific technical systems
Analytical mindset: Ability to diagnose technical issues systematically,identifyroot causes, and document reproduction steps clearly
Customer-focused communication: Excellent at translating technical concepts for varied audiences whilemaintainingtechnical accuracy
Self-directed learner comfortable with complex technical systems and emerging technologies
Strong preference for obtaining securities licensing (SIE and Series 7) within60 daysof starting the role

Nice to have:

Experience with financial services APIs or trading platform integrations
Contributions to open-source projects or public GitHub repositories
Knowledge of options trading, futures, or equity market mechanics
Experience with monitoring tools, logging systems, or API analytics platforms

Company Perks/Benefits:

Performance Bonuses
Stock Purchase Options
401k Plan
Medical/Dental/Vision Benefits
20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)
10 Paid Sick Days
Gym Membership Reimbursement
Commuter Benefits
Pet Insurance
Wellness & Mental Health Programs
Charitable Donation Matching
Two Paid Volunteer Days Off
Daily catered lunch when in the office
Full kitchen with snacks and beverages
In-building gym
Shuttle to/from Metra
Office located in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars

Salary:

$94,000

The actual salary offered will be based on the candidate's level of experience and qualifications

Discretionary performance bonus: 5-10% of base salary based on individual and company performance

About IGNA

+tasty

IG North America is home totastyt

rade,

tas

live
,tastyfx

, and

tasty

crypto

—a family of brands built to democratize trading and empower individual investors.Founded in Chicago bythe creato

rs of

think

swim

quired

by London-based IG Group in 2021, we combine startup innovation with the backing of a global fintech leader with 50+ years of experience.

From our headquarters in Chicago's Fulton Market, our team builds award-winning trading platforms, produceslive financial educationcontentdaily, and creates technology that makes complex markets accessible.tastytradeisour retail brokerage forself-directed investing and trading,withtasty

live
providingcontent to educate our customers.tastyfxis the fastest-growing forex broker in the US.tastycryptoprovides self-custody digital wallets for decentralized finance.

We'rea lean, collaborative team that values autonomy, pragmatism, and impact. Whetheryou'rebuilding technology, creating content, serving customers, or supporting operations,you'llwork alongside people who are passionate about disrupting traditional finance and genuinely care about helping traders succeed. Our culture rewards initiative, embraces experimentation, and measures success by the value we create for our users.

Location: 

Our office is in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars.

tastytrade |tasty

live
  | tastyfx |tastycrypto

1330 W Fulton Market, Chicago, IL 60607  

*Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they have every single qualification. Our team is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

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