Related skills
customer service time management bilingual spanish empathy📋 Description
- Understand programme requirements and follow SOPs.
- Take notes and suggest improvements to the team.
- Address user issues via live channels and meet KPIs.
- Manage time to make relevant calls with quality interactions.
- Build trust with stakeholders to resolve queries first time.
- Stay organized and informed on SOPs and programme changes.
🎯 Requirements
- Fluency in English and Spanish (native or C1).
- Minimum 1 year of customer service or contact center experience.
- Excellent written and verbal communication; 50-60 WPM.
- Strong time management and adaptability in a fast-paced environment.
- Excellent typing and ability to navigate online tools.
- Ability to work full-time (40 hours/week) from Poland.
🎁 Benefits
- Hybrid company with flexible in-person connection.
- Diverse, supportive leadership and teams.
- Employer-paid health insurance for US-based staff.
- Generous time off and product stipends.
- IKEA discounts and wellness stipends.
- Benefits vary by country.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!