Related skills
german english customerservice timemanagement problemsolving📋 Description
- Understand business requirements and apply SOPs for each programme.
- Take notes and suggest improvements to the team lead.
- Address user issues via live channels; meet KPIs for satisfaction.
- Manage time for relevant calls with quality interactions.
- Build trust with stakeholders; resolve queries on first contact.
- Stay organized and informed on SOPs and programme changes.
🎯 Requirements
- Fluency in English and German.
- 6+ months in customer service or contact center.
- Excellent written and verbal communication.
- Excellent time management.
- Strong problem-solving and critical thinking.
- Available full-time (40 hours/week) in Poland.
🎁 Benefits
- Hybrid company with flexible in-person time.
- Employer-paid health insurance and 401k match with immediate vesting (US).
- Generous global time off and two closure weeks.
- Product stipends, wellness, education stipends, IKEA discounts.
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