Task Support Coordinator (French Speaking)

📋 Description

• Understand business requirements and SOPs for assigned programmes.
• Take notes and suggest improvements to your team leader.
• Address and resolve user issues via live channels, meeting KPIs.
• Manage time to make calls with high-quality interactions.
• Build trust with stakeholders to resolve queries first time.
• Stay organized with SOPs and programme changes up to date.

🎯 Requirements

• 2+ years customer service or contact center experience.
• Empathy, courtesy and helpfulness in customer service.
• Excellent typing (50-60 WPM) and comfort with online tools.
• Strong written and verbal communication with good grammar.
• Fluent English (C1) and French (B2) required; Poland work eligibility.
• Available full-time (40 hours/week); relocation not offered.

🎁 Benefits

• Base pay: 82,800 PLN.
• Hybrid company model with flexibility.
• Employer-paid health insurance and US 401k match.
• Two company-wide closure weeks and generous time off.
• Stipends for product, wellness, productivity and education.
• IKEA discounts and reproductive health support.