Related skills
chatbot knowledge base contentful help center zendesk guide📋 Description
- Own Knowledge Base and external Help Center structure
- Redesign content for usability, accuracy, and compliance
- Apply user-centered design to content taxonomy
- Lead Knowledge Base revamp with Ops, Product, Training teams
- Design chatbot content flows to improve containment
- Establish content governance and track usage metrics
🎯 Requirements
- 2-3 years in CX content, knowledge management, or tech writing
- Experience managing structured content for multiple audiences
- Proficiency in Contentful and Zendesk Guide
- Excellent English and Arabic writing/editing
- Knowledge of CX workflows and customer journeys
- Familiarity with chatbots and training design
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