Collections Advisor

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your Role

As a Collection Advisor, you will be responsible for managing and recovering overdue payments from customers in the UAE market. The role requires strong communication skills, good in convincing, cultural awareness, and professionalism in handling customers across diverse nationalities.

Your responsibilities

• Attempt 300-350 calls on a daily basis.
• Contact customer via all available channels like call,WhatsApp, and email to remind them of outstanding payments.
• Accurately document all customer interactions and update CRM systems in real-time.
• Escalate unresolved or high-risk cases to the team lead or concerned departments.
• Ensure all communications are compliant with CBUAE collection guidelines and Tamara’s internal policies.
• Meet daily and monthly collection targets and maintain high customer satisfaction standards.

Your expertise

• Bachelor’s degree (preferred but not mandatory).
• 1–2 years of experience in debt collection, customer service, or telecalling roles.
• Good understanding of collection tactics to convince the customer
• Fluency in Arabic and English is mandatory; Profeciency in any of these language is must Hindi, Urdu, or Filipino.
• Strong convincing, persuasion, and problem-solving skills.
• Familiarity with CRM tools and dialer systems is preferred.
• Understanding of MS Excel is strong plus

All qualified candidates are encouraged to apply!