Product Manager – Online Journey Testing

This role sits within a digital banking domain focused on delivering high-quality online experiences for Private Individuals and Private Banking customers. The team is responsible for developing and maintaining complex customer journeys and strategic propositions related to current accounts, payment solutions, and subscription-based packages.

With the launch of new payment packages and a redesigned subscription experience, we are looking for a Customer Journey Expert or Product Manager who can support IT delivery and has strong expertise in online journey testing. The goal is to ensure that all customer journeys are reliable, secure, and meet the highest quality standards.

The Team

You will work within a multidisciplinary environment alongside Customer Journey Experts, developers, a data analyst, and a project manager. You will also contribute to a broader strategic programme involving multiple departments and stakeholders.

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Roles and Responsibilities

• Develop an in-depth understanding of all relevant customer journeys and scenarios.

• Prepare test plans and organize test data for new and existing subscription journeys and functionalities.

• Perform end-to-end testing of journeys and features, including coordination, documentation, and reporting.

• Execute integrated tests with internal stakeholders and teams responsible for connected products.

• Manage defects: identify issues, document findings, and perform retests.

• Improve the overall test strategy and advise on opportunities for test automation.

• Support developers in performing technical tests.

• Collaborate closely with developers, integrators, CX experts, and data analysts to ensure quality throughout the development process.

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How to Succeed

We look for people with strong potential, curiosity, and a proactive mindset. You take ownership, keep learning, and thrive in a collaborative environment.

Ideal qualifications include:

• Affinity with financial products and customer-centric digital solutions.

• Fluent in Dutch and English.

• Bachelor’s or Master’s degree in IT or a related field.

• At least 3 years of experience in acceptance and usability testing.

• Familiarity with Agile/Scrum and working in multidisciplinary teams.

• Strong analytical and problem-solving skills.

• Highly structured, detail-oriented way of working.

• A proactive, collaborative attitude.

About Sytac:At Sytac, we’re on a mission to become the leading name in digital solutions. We aim to help Dutch companies stay ahead with the latest technology. We’re not just another IT company; we’re a lively team of tech enthusiasts dedicated to pushing the boundaries of what’s possible. Our success comes from our amazing team—people who love technology and are dedicated to being the best in everything we do.Our goal is to be recognized as one of the top 10 tech partners and one of the top 25 employers for tech professionals. Join us as we work to make a real difference in the world of technology!If you’re excited about leveraging your AI expertise to drive innovation and make a real impact, we’d love to hear from you!