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slack networking zoom macos itil📋 Description
- Assist with network configurations, VLANs, and cable/port patching.
- Troubleshoot LAN/WAN, switches, and access point issues.
- Set up and support A/V equipment for meetings and Zoom Rooms.
- Maintain video conferencing systems and room displays.
- Own escalated tickets for remote desktop and enterprise apps.
🎯 Requirements
- 3-5 years of IT support experience with heavy macOS experience.
- Apple Business Manager and an MDM platform (Addigy strongly preferred).
- Proficiency supporting Zoom and Slack in an enterprise environment.
- Solid networking fundamentals: TCP/IP, DNS, DHCP, VLANs, switching.
- Experience with enterprise A/V systems and video conferencing platforms.
- Familiar with ticketing systems and ITIL-aligned support practices.
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