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windows networking help desk itil microsoft 365📋 Description
- Provide support for local and remote users, including executives.
- Daily system monitoring; verify integrity of systems and conference room hardware.
- Configure and install operating systems per standards for a secure environment.
- Manage end-user access to systems and devices; escalate issues as needed.
- Understand network topology; expand wired/wireless infra; coordinate cabling vendors.
- Handle service requests; prioritize, reassign tickets, and collaborate with IT.
🎯 Requirements
- Associate’s degree or 1-3 years IT experience.
- 1 year PC administration and 1 year IT Help Desk experience.
- Windows OS expertise and troubleshooting.
- Microsoft 365 support and management.
- Networking cabling installation and basic network concepts.
- ITIL basics: incident/change management; strong communication.
🎁 Benefits
- Annual base salary $51,000-$69,000
- Bonus target 5%-10%
- Medical, dental, vision, life, and disability benefits
- Growth and professional development opportunities
- Paid time off
- 401(k) plan with employer matching
- Paid parental leave
- Wellness programs and product discounts
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